Support Services

Benchmark IT Support

The Benchmark Service Support Model is a secure, comprehensive, integrated and innovative approach to providing IT support services. Our remote support model, tailored to your individual or organizational needs, allows us to offer these services at exceptionally cost effective rates.

The Benchmark Service support theory is based on the maxim of “issue prevention and issue resolution”. Secure and sound administration and issue prevention solutions are key to reducing IT problems for both individuals and systems. However, when issues arise, as they will in even the most well maintained systems, a sound and effective resolution model is crucial. Our support model is based upon the principle that there are three root causes to IT issues: Software, Usage and Hardware, and three main steps in troubleshooting them: Evaluate, Isolate and Resolve.

Mac Ecosphere Hardware and Software

We provide comprehensive remote and onsite support along with Apple certified administration and support for macOS, iOS, watchOS and all things Apple. We offer complete support and training on all of Apple's products and services, including desktop support for Mac applications like: Mail, Calendar, Contacts, FaceTime, Messages, iCloud services, Mac's productivity suite and back up and virus protection solutions.

We help individuals and organizations integrate their Macs and Mac networks with other platforms, including Windows and Cloud products, and have them working together seamlessly with your Macs and Apple devices, to get the most out of all of them.

Device Inventory & Management

We offer expert Mobile Device Management (MDM) support for JAMF and Iru (formerly Kandji). Our services include comprehensive device enrollment, security configuration, policy enforcement, and application deployment for your entire Apple fleet, ensuring secure and efficient management.

We help organizations streamline their device lifecycle management, ensuring seamless onboarding through zero-touch deployment. We integrate these MDM solutions with your existing security protocols to automate updates and compliance, allowing your team to focus on productivity while we handle the complexities of fleet administration.

Cloud Productivity Tools

We deliver specialized administrative and desktop support services tailored for Google Workspace, Microsoft 365, and Zoho. Our team manages everything from initial deployment and user provisioning to complex configurations and day-to-day troubleshooting, ensuring your cloud environments are secure and tailored to your specific workflows.

With a core focus on optimizing your digital ecosystem, we eliminate technical friction to ensure your team stays productive and connected. By aligning these powerful collaboration suites with your broader business goals, we help you maximize your software investments and maintain seamless communication across all platforms.

Client Relationship Management Platforms

We provide expert support for critical customer-facing platforms. We offer comprehensive configuration, customization, and user training for CRM leaders like Salesforce, HubSpot, Zoho, and other key CRM solutions. Our team assists with data migrations, integration workflows, and performance optimization to ensure your sales and support teams have a unified view of every customer.

We help organizations maximize their investment in CRM by aligning these platforms with your existing business processes. By automating lead management and reporting, we empower your team to focus on building lasting relationships while we handle the technical complexities of platform administration and data integrity.

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